Berry Metal Company is a global business dedicated to achieving excellence in customer satisfaction by providing superior quality and value in a wide range of products and services that improve targeted steelmaking processes.

Customer Satisfaction and Quality

• Make it our priority to know our customers and their operations thoroughly, as well as their individual needs and desires, through ongoing open communication.
• Provide timely, accurate design services and value-added solutions customized to meet the specific needs of each customer.
• Deliver effective technical solutions to our customers through an easily accessible and responsive customer service network.
• Promote an organizational culture of innovation by continually evaluating and improving our products, processes and systems, thereby enhancing the value provided to our customers.
• Establish and maintain a Quality Management System in compliance with the requirements of ISO 9001:2000, regularly measuring and reviewing its results and continuously seeking to advance its effectiveness.
• Ensure that our Quality Policy and Mission Statement is communicated, understood and adhered to at all levels of the organization through an ongoing program of training, education and reinforcement.